Shipping policy
Shipping Policy
Thank you for shopping with Lugora Store. We are committed to providing a smooth and reliable delivery experience for every order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
During periods of high demand, processing times may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping Destination
At this time, Lugora Store ships to customers within the United States only.
Estimated Delivery Time
Estimated delivery time is typically 7–14 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.
Shipping Cost
We offer free standard shipping on all orders within the United States unless otherwise stated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information when available. Please allow 24–72 hours for tracking updates to appear after the tracking number has been issued.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. Lugora Store is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at contact@lugorastore.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.
Lost or Delayed Packages
If your package appears to be delayed, please allow a few additional business days for tracking updates. Carrier delays can occasionally occur.
If your order has not arrived after the estimated delivery window, please contact us at contact@lugorastore.com with your order number, and we will assist you in checking the status of your shipment.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery at contact@lugorastore.com. Include your order number and clear photos of the damaged product and packaging so we can review the issue and provide a solution.
Contact
For any shipping-related questions, please contact us at:
Lugora Store
Email: contact@lugorastore.com